At St. Mary's Hospital, we are committed to providing safe, ethical, compassionate, and high-quality healthcare. Every patient has the following rights:
1. Right to get Respect in Values, Beliefs, Special Preferences, Cultural and Spiritual Needs
You have the right to receive health care that respects your personal values, religious beliefs, cultural practices, language, and spiritual needs, as long as they do not interfere with your medical care or the safety of others.
2. Right for Personal Dignity and Privacy
You have the right to be treated with dignity and respect. Your privacy will be maintained during examinations, treatments, consultations, and personal care.
3. Right to get Protection from Physical Abuse or Neglect
You have the right to receive care in a safe environment free from physical, emotional, verbal, or financial abuse, harassment, discrimination, or neglect.
4. Right to Confidentiality
Your personal and medical information will be kept confidential and shared only with authorized healthcare professionals or as required by law.
5. Right to Refusal of Treatment
You have the right to refuse any treatment or procedure after receiving adequate information about the possible risks and consequences of your decision.
6. Right to Seek Additional Opinion Regarding Clinical Care
You have the right to seek a second opinion from another qualified healthcare professional before making decisions about your treatment.
7. Right to Informed Consent
Before any surgery, procedure, or treatment, you have the right to receive complete information regarding its purpose, benefits, risks, alternatives, and possible outcomes so that you can make an informed decision.
8. Right to Voice Complaints
You have the right to express your concerns, provide suggestions, or lodge complaints regarding the services provided. All complaints will be handled fairly, confidentially, and promptly.
9. Right to Know about Expected Cost
You have the right to receive clear information regarding the estimated cost of your treatment, investigations, procedures, and hospital stay to help you make informed financial decisions.
10. Right to Access Their Clinical Records
You have the right to obtain copies of your medical records, investigation reports, discharge summary, and other clinical documents in accordance with hospital policy and applicable regulations.
11. Right to Know Information about the Treatment and Treating Team
You have the right to know your diagnosis, treatment plan, progress, expected outcomes, and the names and roles of the doctors, nurses, and other healthcare professionals involved in your care.
12. Right for Privileged Healthcare Information
You have the right to receive complete, accurate, and understandable information about your health condition, treatment options, medications, and follow-up care in a language you can understand, enabling you to actively participate in decisions about your healthcare.
